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How will my order ship?
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Your poster will arrive rolled in a dent-resistant tube. This method is especially safe for oversized works and provides lower shipping costs as well. Rolled works can be easily stretched and framed by a local framer upon arrival.
Your card will arrive in an envelope. A plain white envelope is included as well.
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When will my order ship?
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Once we receive your order, we will begin processing it immediately. Since every item is custom made, please allow up to 10 business days for your item to be produced. You will receive an email when your order ships.
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How can I track my order?
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You will receive an email when your order ships. The email will include the tracking number. Orders are shipped via Swiss Post Standard or Swiss Post Expedited. Please note, it may take up to 48 hours for the tracking status to be updated on the Swiss Post website. Cards shipped domestically (Switzerland) with Swiss Post Standard will ship without the tracking number.
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How long will it take to receive my order?
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You will receive an email as soon as your order ships. Orders are shipped via Swiss Post Standard or Swiss Post Expedited. Please note, it may take up to 48 hours for the tracking status to be updated on the Swiss Post website.
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Switzerland: between 3-5 business days. Local pickup available (Ticino). Please contact us at mariellaostinellisocchi@gmail.com to arrange your pickup.
European Union: between 7-10 business days.
Rest of the World: up to 21 business days.
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What countries do you ship to?
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We ship to the following countries. If your country is not on this list, please contact us at mariellaostinellisocchi@gmail.com.
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Albania
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Andorra
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Armenia
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Austria
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Azerbaijan
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Belarus
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Belgium
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Bosnia and Herzegovina
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Bulgaria
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Canada
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Croatia
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Cyprus
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Czech Republic
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Denmark
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Estonia
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Finland
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France
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Georgia
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Germany
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Greece
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Hungary
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Iceland
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Ireland
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Italy
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Kosovo
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Latvia
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Liechtenstein
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Lithuania
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Luxembourg
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Malta
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Moldova
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Monaco
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Montenegro
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Netherlands
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North Macedonia
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Norway
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Poland
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Portugal
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Romania
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San Marino
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Serbia
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Slovakia
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Slovenia
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Spain
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Sweden
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Turkey
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Ukraine
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The United Kingdom
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The United States
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Vatican City
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Will my poster come with a frame?
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No, a frame is not included.
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Will my card come with an envelope?
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Yes, a plain white envelope is included with your card.
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How do I install my poster into a frame?
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Your poster will arrive rolled. Rolled works can be easily stretched and framed by a local framer upon arrival. We highly recommend you send the poster directly to your framer for cautious, professional unrolling of the artwork.
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I would like to purchase the original painting. Is it possible?
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That depends on the painting and if it is still available or has been sold already. To inquire about purchasing the original painting, please contact us at mariellaostinellisocchi@gmail.com.
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I have specific measurements in mind and would like to purchase a custom size poster. Is it possible?
Yes, it is possible. Please contact us at mariellaostinellisocchi@gmail.com and we will get back to you with more details.
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Do you offer returns or refunds?
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All sales are final. Regrettably, we cannot accommodate refunds. For problems or concerns about your order, please contact us at mariellaostinellisocchi@gmail.com.
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